Processing Time +Shipping Time=Delivery Time（13-20 days）
Processing time: 3or 5 days
Shipping time: 10-15 days
Our estimated delivery dates are based on several factors, including the destination address. Shipping times will be affected by public holidays; manufacturers and couriers will limit their operations at these times. This is out of our control. In order to improve timeliness, please ensure the accuracy of the address and contact information.
About Shipping
We offer international shipping for most destinations of the world. We have two options for international delivery. To have your order sooner, you can pay a little more for our expedited service, or if you are not in too much of a hurry, select our super savings option and you can enjoy the special offer. See the table below for more details about express delivery charges and when you can expect to receive your order:
|
Shipping Method |
Delivery Time |
Area |
|
SF EXPRESS Standard Shipping (15-20 days) |
15-20 Business Days |
North America (USA ) |
|
15-20 Business Days |
Oceanica (Australia) |
|
|
15-20 Business Days |
Europe (France Germany Belgium Luxembourg Netherlands) |
|
|
15-20 Business Days |
Europe (Sweden Portugal Italy) |
|
|
15-20 Business Days |
Europe (England) |
|
|
15-20 Business Days |
Europe (Finland Iceland Switzerland The Czech Republic Greece Austria) |
|
|
15-20 Business Days |
Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia) |
|
|
15-20 Business Days |
North America (Canada Mexico) |
|
|
|
|
|
|
|
|
|
|
15-20 Business Days |
Europe (Croatia Ukraine Georgia Spain Russia) |
|
|
15-20 Business Days |
Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea) |
|
|
15-20 Business Days |
Oceanica (New Zealand) |
|
|
SF EXPRESS Expedited Shipping |
10-15 Business Days |
Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Lithuania Georgia Estoni) |
|
10-15 Business Days |
North America (USA Canada Mexico) |
|
|
10-15 Business Days |
South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador) |
|
|
10-15 Business Days |
Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine) |
|
|
10-15 Business Days |
Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d'Ivoire Togo Sultan Guinea) |
|
|
10-15 Business Days |
Oceanica (Australia New Zealand) |
You don't need to worry about your order. It would usually arrive on time unless there are unpredictable factors (bad weather etc.) which cause delay. We do appreciate your understanding in this matter.
Note:
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However,
for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
Our late delivery compensation
If your order is not delivered as promised, you can get a 5% discount or a compensation of 2$-5$, contact our customer service email ebuytide.com to get your compensation
Contact Us
We're here to assist you promptly and ensure your shopping experience is seamless. Please feel free to get in touch with us using the following methods:
-
Email Support: We are committed to responding to your emails promptly. You can reach us at: ebuytide@gmail.com. We typically reply within 24 hours.
-
Social Media: Stay connected with us on our social media platforms for updates, promotions, and more
Order Confirmation: To receive your order confirmation with essential details such as your order number, please ensure your account email is accurate. Check your email carefully for this information. If you don't see it in your inbox, please also check your spam folder and make sure to remove our email from any blocklist.
General Information: For inquiries related to the buying process, payment methods, delivery options, or dispute resolution, please visit our comprehensive Help page. You'll find detailed information and answers to commonly asked questions there.
Return Policy: Please note that returns will not be accepted without prior contact with our customer service team. Kindly reach out to us through email or social media, and our dedicated team will guide you through the return process.
Company Name: PHARMACIE DU POLIGONE
Registration Number: 449020718
Company Address: 71 rue des Pertuisances 34000 Montpellier(This is not a returning address)
We appreciate your interest in EBUYTIDE, and we're dedicated to providing you with the best possible service. If you have any questions, concerns, or feedback, please don't hesitate to contact us. Your satisfaction is our priority.
10-Day Return & Exchange Policy
We accept returns of eligible items postmarked within 10 days of the delivery date. Returns received after the 10 days will not be accepted. Refunds are issued to your original payment method. Refunds cannot be issued to alternate cards or different forms of payment.
Order Cancellation
1.We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request to our customer service via ebuytide@gmail.com.
2. Once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
3.We will NOT accept order cancellation request if the orders have been shipped.
How to return?
Please submit items change request to customer service via ebuytide@gmail.com. We will offer you return address.
Notice: the address on the package is not return address.
Return & Exchange Conditions
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 10 days of their delivery date.
1. Please note that we don't accept returns after the 10 day time frame. If an item is sent back after the 10 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
2. Our items that are not returned in their original condition will have an additional $8 damage/cleaning fee deducted from the refund total.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.
4. We currently are unable to offer a free returns service, so return shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
6. Items returned without authorization will not be accepted.
Refund
Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.
Note: Customers who enjoyed free shipping on their orders, the shipping charge will be deducted from refund.
Plustide will compensate customer $8 as the return shipping fee under the following circumstances:
Note: The $8 return shipping fee will be compensated in the form of an exclusive coupon code.
1. Customer received the wrong item.
2. The item is broken, defective. (For broken or defective items, customers must contact ebuytide@gmail.com within 48 hours of receiving their order.)
3. Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
4. If you haven't received a refund yet, please check your bank account first.
5.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
6. If you’ve done all of this and you still have not received your refund yet, please contact us ：ebuytide@gmail.com
Notice:Customers will only be charged once for shipping costs;No-restocking to be charged to the consumers for the return of the product.